Written by ImmigrationHelp Team.
Updated July 5, 2020
WHAT THIS MEANS FOR YOU
If you use the ImmigrationHelp.org website or services, you are agreeing to these terms. If you don’t agree to the terms, you may not use the website or services.
The summaries of provisions under “What this means for you” are provided as a courtesy to help you understand this Agreement, but they are not legally binding and do not modify this Agreement in any way.
NEITHER IMMIGRANTS LIKE US NOR IMMIGRATIONHELP.ORG IS A LAW FIRM, NOR DO THEY PROVIDE LEGAL ADVICE. THEY ARE NOT A SUBSTITUTE FOR THE ADVICE OF AN ATTORNEY. YOUR USE OF THE SITE AND SERVICES, AND YOUR COMMUNICATION WITH IMMIGRATIONHELP.ORG, DOES NOT CREATE AN ATTORNEY-CLIENT RELATIONSHIP. YOUR COMMUNICATIONS WITH IMMIGRATIONHELP.ORG ARE NOT PROTECTED BY THE ATTORNEY-CLIENT PRIVILEGE.
1. Information We Collect
1.1. Personal Information
When you use the Site or Services, we collect certain information from you which can be used to contact or identify you, including, but not limited to, your name, gender, date of birth, telephone number, postal address, and email address (“Identity Information”). If you use our Services, you may also be required to provide information or documents necessary for preparation or filing of forms or applications to be submitted to government agencies, and if you file an application, we may receive from the government a unique receipt number assigned to your application (“Application Information”). Together, your Identity Information, Billing Information and Application Information are referred to as “Personal Information.”
WHAT THIS MEANS FOR YOU
When you use the ImmigrationHelp.org website or services, we collect certain information from you, including personal and billing information, and if you use our Services we may receive a unique receipt number from the government.
1.2. Usage Data
We also automatically collect certain information regarding your access to and use of the Site and Services. This information includes, but is not limited to, your IP address, browser type, referring website URLs, log files, pages on the Site that you visit, and links you click on (“Usage Data”).
WHAT THIS MEANS FOR YOU
We automatically collect certain information when you access and navigate our website, such as your browser type and the pages you visit.
1.4. EU Lawful Grounds
If you reside in the European Economic Area or Switzerland (collectively the “EU”), we rely on the following lawful grounds under the General Data Protection Regulation (“GDPR”) to process (collect, store, and use) your personal data contained in Personal Information and Usage Data: (a) it is necessary for the performance of a contract with you; (b) our legitimate interests; and (c) your consent. If you are a user, the lawful ground for processing your personal data is necessity in performing our contract to provide the Services to you; our legitimate interest in understanding, improving, and promoting our services; and your consent. If you visit or use our website, the lawful ground for processing your personal data is our legitimate interest in understanding how users interact with our website to improve our website and Services, and your consent.
We only collect and use your personal data if we have a lawful basis for doing so.
2. Use of Information We Collect
2.1. Account Creation
We use information you submit to us at the time of account registration, such as your name and email address, and any updated information you subsequently submit, such as a new email address, to create and maintain your account.
2.2. Operation and Improvement of Our Service
We use your information, including Personal Information, primarily to operate our business and provide the Services to you, including the completion of immigration forms. We use such information to personalize the Services we provide to you. We may use your information to verify your identity, for fraud prevention, to enforce the Terms of Service and to protect the integrity of the Site. We may also use your information to develop new features or Services and to improve the quality of our Services.
2.3. User Service and Technical Support
We may use your information, including Personal Information, to respond to questions you have regarding use of our Services or to provide technical assistance.
2.4. Communications with You
We may contact you using the contact information you provide in order to respond to inquiries you send to us, to communicate with you regarding our Services and the services of our partners, and to market our Services, or those of our partners, to you. If you are in the EU, we will only use your contact information to communicate with you regarding our partners’ services with your prior consent. We may send you emails advertising or promoting our Services or those of our partners. If you do not wish to receive such emails, you can choose to opt-out of receipt using the unsubscribe link within each email, or by sending an unsubscribe request to firstname.lastname@example.org.
2.5. Internal Research
We may use information about you and other users, in aggregate form, for our own internal research and analytical purposes. For example, we may use certain types of your information to understand which features of our Services are being used most frequently.
2.6. Application Status
We may use your government receipt number from time to time to check your application status, so that we may provide you with pertinent general information about the steps in the application process. If, at any time, you do not want ImmigrationHelp.org to retain your government receipt number or to check your application status, let us know by contacting our user service department at email@example.com
WHAT THIS MEANS FOR YOU
The information we collect is used to create your account, provide and improve our services, provide technical support, communicate with you, and for analytical purposes. We may also use such information for things such as fraud prevention and enforcement of our Terms of Service, and to check the status of your application.
3. Information Sharing and Disclosure
3.1. Your Privacy Rights
ImmigrationHelp.org does not share your Personal Information with third parties for their marketing purposes without your consent.
3.2. Upon Consent
We may share your information, including Personal Information, with third parties if you provide us with authorization to do so.
3.3. Service Providers
We may share your Personal Information with third-party service providers, but only to the extent necessary for them to assist us in providing our Services. We use written contracts to require all third-party service providers to protect the security of your Personal Information, to keep your Personal Information confidential, and to use such information for no other purposes.
3.4. Responses to Legal Process, Subpoenas or Court Orders
We will not voluntarily disclose your Personal Information. However, we may disclose your Personal Information as required by law, such as in response to a court order, subpoena, or similar legal process legally requiring us to produce the information. If legally permitted and feasible, we will give you notice of our receipt of a demand for your Personal Information and provide you a reasonable time in which to seek to quash such demand in court, or otherwise obtain a withdrawal or modification of the demand, before complying with the demand.
3.6. Academic Research
We may share non-personally identifiable and non-privileged information about you and other users, in aggregate form, to third-party academic researchers. We require all third-party researchers to use such anonymized information for no purposes other than academic research. For example, we may use certain types of non-personally identifiable and non-privileged information to help researchers study factors that reduce barriers facing applicants navigating the immigration system. If you are in the EU, we will only share your non-privileged information with such academic researchers with your consent.
We may share your information with third parties if you specifically authorize us to do so, and when the parties are also required to maintain the security and confidentiality of your information. We may share your information in anonymized form with academic researchers. We will not share your information with any other third parties, except when we are responding to court orders or legal process. If we receive such a demand from the government to disclose your personal information, we will give you notice and the opportunity to challenge the demand before complying, unless legally prohibited from doing so.
4. Policy Regarding Children
Our Site and Services are not intended for persons under 18 years of age, and we do not knowingly collect Personal Information from persons under 18 years of age. If you are a parent or guardian and believe that your child has provided us with Personal Information without your consent, please contact us at firstname.lastname@example.org. If we become aware that a person under 18 years of age has provided us with Personal Information, we will delete such information from our files.
We do not intentionally collect information from persons under 18 years of age. Please contact us if you believe we may have received information regarding someone under 18 years of age.
5. EU Data Transfer and Individual Rights
5.1. Data Transfer Notice
We are located in the United States and transfer your personal data for processing in the United States. We make the transfer to the United States in the absence of an adequacy decision because it is necessary for the performance of a contract with you, or with your explicit consent. We may transfer your personal data to a processor located outside of the EU to assist us in providing our Services. We enter standard contractual clauses with the processor for such transfers.
5.2. Individual Rights
If you are located in the EU, you may use your account to access, correct, or change Personal Information that you have provided to us. You may also email us at email@example.com to request access to, transfer of, and rectification or erasure of your Personal Information or restriction of processing; and to object to processing. In the email, specify the nature of your request and the information that is the subject of your request. We will respond to your request within 30 days.
If we are processing your personal data based upon the lawful ground of your consent, you have the right to withdraw your consent for such processing at any time without affecting the lawfulness of the processing based on consent before it is withdrawn. To withdraw consent, email us at firstname.lastname@example.org.
By using our website and Services, your personal data is transferred to and processed in the United States. If you live in the EU, email us at email@example.com to make a request regarding your personal data or to withdraw consent.
We have put in place physical, electronic and managerial procedures to protect the security of the information we collect, both during transmission and once received. This includes, but is not limited to, encryption, access control and audit logging on Personal Information. However, no method of transmission over the internet or method of storage is 100% secure. We cannot guarantee that our security measures will prevent our computer systems from being accessed illegally, nor can we guarantee that the information on our computer systems will not be viewed or stolen. ACCORDINGLY, ImmigrationHelp.org DISCLAIMS ALL LIABILITY FOR THE THEFT, INTERCEPTION, LOSS, OR UNAUTHORIZED ACCESS TO DAMAGE TO YOUR INFORMATION. YOU ACKNOWLEDGE THAT USE OF THE SITE AND SERVICES IS AT YOUR OWN RISK.
The security of your information is very important to us, and we have taken numerous deliberate steps to safeguard your information. However, information transmitted or accessible via the internet can never be 100% secure, and therefore we cannot provide any guarantees regarding information security.
7. Google Analytics
We use Google Analytics to help us improve and analyze use of our website and services. You can view Google’s policies relevant to Google Analytics through the provided links.
8. Changes to Privacy Notice
ImmigrationHelp.org may make changes to this Privacy Notice at any time. If we make any material changes we will notify you via email (sent to the e-mail address specified in your account) or by posting the revised Privacy Notice on the Site prior to any changes becoming effective. You should review our Privacy Notice each time you access the Site or use the Services. Your continued use of the Site or Services following the posting of any changes or notice to you of the changes constitutes your agreement to such changes.
We may make changes to these terms. If we do, we’ll provide notice.
9. Retention of Personal Information
At a minimum, we will retain your Personal Information for as long as it may be needed to provide you Service and as needed to comply with our legal obligations. Unless you request deletion of your Personal Information sooner, we may hold any of your Personal Information which may be used to provide future Services for up to ten years. Upon request, ImmigrationHelp.org will inform you about whether we hold any of your Personal Information. You may terminate your account and request deletion of your Personal Information by contacting us at firstname.lastname@example.org. In some situations, we may be legally required to retain your Personal Information or for other reasons will not be able to comply with a request to delete data.
We’ll retain your information as long as it’s necessary to serve you or comply with legal obligations, and may hold it for up to ten years. You may request that we delete your information at any time.